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Delivery from overseas

In response to your request for a review on my purchase from DOWNUNDERWATCHES I can say the following, I address myself for this particular watches to DOWNUNDERWATCHES since they claim to be Australia's premier online watches store. This particular model is not available in store in Australia, not that I know off, therefore the advertised Australia's premier online watch store induce me to believe that the item was available in Australia but only from online orders. It turn out not to be so but from Singapore apparently. So, the claim that delivery is made within three days turn out to be three weeks. This detail should be indicated clearly to people in Australia. Other than that the delivery was made by DHL and the watch received in good condition some ten days latter. The watch is exactly as I expected it would be, well packaged, no complaint whatsoever to make about it. It would be better for the retailer to indicate that the delivery to Australia will required two weeks instead of saying next to day of dispatching leaving the impression that the goods is from an Australian distributor which physically it is not. Orient watches are not well represented in Australia by retailers if not at all. Seiko dominates the market amongst other brand. Orient is no more made in Japan as it was in the past, the factory with the name Epson is now in Thailand, the product is still of high quality and genuine as it has been expected from the original manufacturer in previous years from Japan. Epson has absorbed the brand name Orient which remains nevertheless a high quality product originally exclusively from Japan. Orient watches are of high quality until today.

Hi Patrice,

Thank you for taking the time to share your detailed feedback. We’re glad the watch arrived in good condition and met your expectations. We also appreciate your notes about delivery times and origins—this helps us improve how we communicate shipping details for our Australian customers.

Best Regards
Downunderwatches

Not so downunder.

The watch was as good as I expected, being refurbished and works accurately with minor blemishes. "Downunderwatches" is Singapore based, so I was surprised to have to pay additional fees for the foreign import.

Hi Herman,

Thank you for your feedback. We’re glad to hear the watch is working well and meets your expectations. We understand the surprise with the import fees and appreciate your understanding regarding international shipping.

Worth it

Great value, authentic. Quality.

Hi,
Thank you for your feedback! We’re glad to hear you’re happy with the quality and value. It means a lot to us knowing our customers are satisfied.
Best Regards,
Downunderwatches

Great watch only thing is your wrist hair gets caught occasionally in the band but every watch with this kind of band does the same

Great price, service and happy with the watch

Really happy with my experience with DownUnderWatches. The price was very good, and even though they are not local to me, postage was still quick. When I realised I needed to change the delivery address after purchase, their team sorted it out quickly, which I really appreciated.

The watch itself has been great so far. It fits well, feels comfortable on the wrist, and has a solid, durable feel to it. I work a very physical and wet job, so I wanted something tough and practical that could handle daily use. So far, it looks like it will last me for some time.

The red display is a little harder to read in low light, but I knew that was part of the aesthetic going in, and for me it is worth it. Overall, very happy.

Hi Luke,

Thank you for sharing your experience! We’re glad the ordering process and address change went smoothly, and that the watch is working well for your daily needs. It’s great to hear it’s holding up in a tough work environment.

Best Regards,
Downunderwatches

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