Our Warranty
At Down Under Watches, we're committed to providing you with high-quality, authentic watches. To ensure your satisfaction and peace of mind, we offer a reliable warranty on a wide selection of brands listed on this page. The warranty details may vary depending on the brand and type of watch you choose, but rest assured, you’re covered! Here’s an overview of what our warranty entails:
Watches with Manufacturer Warranty
If you’ve purchased a watch that comes with a manufacturer warranty and your local service centre can't fix it, don’t worry—just send it over to us. We’ll take care of the repairs and return the watch to you in no time.
Warranty Process
If your watch isn’t working right, simply drop us an email with all the details. Our team will review the issue and guide you through the next steps. Depending on the situation, we might direct you to an authorised service centre or ask you to send the watch to us for repairs. We'll ensure that your watch is properly serviced and returned in top condition.
Specific Brands
For premium brands like Sevenfriday, Oris, Tag Heuer, and Longines, we’ve got you covered with our own warranty. Plus, these watches are pre-registered with the brand, so you're all set.
Our Brand
We know how important it is for you to feel happy with your purchase. That's why our in-house brand, Ratio Watches, comes with a generous 60-day return policy. If you're not completely satisfied, simply return the watch in its original condition within 60 days for a full refund or exchange—no questions asked.
What's Covered?
- The internal mechanism of the watch.
What's Not Covered?
- Water/moisture damage
- Damage to the watch case or glass
- Missing stones or gems (e.g., from the watch face)
- Damage to the bracelet/band or straps
- Damage to the crown/stem or finishes
- Damage to clasps/buckles
- Normal wear and tear
- Battery damage
Important Notes
Please note our warranty doesn’t cover damage caused by improper use or if the watch exceeds the manufacturer’s guidelines (such as water resistance limits).
Also, be aware that if you have your watch serviced by anyone other than our team, it will void the warranty. Our service centre can easily identify if the watch has been serviced elsewhere, and any necessary repairs will be charged.
If you have any questions or need assistance with your warranty, feel free to reach out to us. We’re here to make sure you’re thrilled with your watch and that it keeps ticking perfectly!
Manufacturer Warranty
| Brand Name | Warranty | Brand Name | Warranty |
| Ratio | 2 Years International Warranty | Out Of Order Watches | 2 Years International Warranty |
| Swiss Alpine Military | 3 Years International Warranty | Invicta | 1 Year International Warranty |
| Nappey | 5 Years International Warranty | AVI-8 | 2 Years International Warranty |
| Hemel | 2 Years International Warranty | Westar | 1 Year International Warranty |
| Mazzucato | 2 Years International Warranty | Morellato | 2 Years International Warranty |
| Trussardi | 2 Years International Warranty | Oui & Me | 2 Years International Warranty |
| Maserati | 2 Years International Warranty | S. COIFMAN | 3 year international Warranty |
| Sector | 3 Years International Warranty | Thomas Earnshaw | 2 Years International Warranty |
| Aries Gold | 1 Year International Warranty | Adee Kaye Watches | 3 Years Limited Warranty |
| Bastian Antoni | 2 Years International Warranty | Armand Nicolet | 2 Years International Warranty |
| Dwiss | 2 Years International Warranty | M2Z Watches | 2 Years International Warranty |
| Mathey-Tissot | 3 Years International Warranty | Philip Watch | 2 Years International Warranty |
| Arbutus | 2 Years International Warranty |
Down Under Watches Warranty
| Brand Name | Warranty | Brand Name | Warranty |
| Adidas | 1 Year International Warranty | Anne Klein | 1 Year International Warranty |
| Armani Exchange | 1 Year International Warranty | Armitron | 2 Years International Warranty |
| Baume & Mercier | 1 Year International Warranty | Braun | 1 Year International Warranty |
| Bulova | 3 Years International Warranty | Casio | 1 Year International Warranty |
| Citizen | 1 Year International Warranty | Cluse | 1 Year International Warranty |
| Coach | 1 Year International Warranty | Diesel | 1 Year International Warranty |
| DKNY | 1 Year International Warranty | Edox | 1 Year International Warranty |
| Emporio Armani | 2 Years International Warranty | Fossil | 1 Year International Warranty |
| Frederique Constant | 2 Years International Warranty | Furla | 2 Years International Warranty |
| Hamilton | Our extended two years worldwide warranty | Hugo Boss | 1 Year International Warranty |
| Kate Spade | 2 Years International Warranty | Klasse14 | 2 Years International Warranty |
| Kolber | 1 Year International Warranty | Lacoste | 1 Year International Warranty |
| Michael Kors | 1 Year International Warranty | Marc By Marc Jacob | 2 Years International Warranty |
| Nixon | 1 Year International Warranty | Omega | Our extended two years worldwide warranty |
| Orient | 1 Year International Warranty | Oris | Our extended two years worldwide warranty |
| Raymond Weil | 2 Years International Warranty | Victorinox | 1 Year International Warranty |
| Gaga Milano | 2 Years International Warranty | SevenFriday | 2 Years International Warranty |
| Seiko | 1 Year International Warranty | Seiko Elite | Our extended two years worldwide warranty |
| Skagen | 2 years International Warranty | Swatch | 1 year International Warranty |
| Tag Heuer | Our extended two years worldwide warranty | Tommy Hilfiger | 1 Year International Warranty |
| Timex | 1 Year International Warranty | Tissot | Our extended two years worldwide warranty |
| Zeppelin | 2 Year International Warranty | Panerai | Our extended two years worldwide warranty |
| IWC | Our extended two years worldwide warranty | Luminox | Our extended two years worldwide warranty |
| Refurbished | Our one year worldwide warranty | Esprit | 1 Year International Warranty |
| FCUK | 1 Year International Warranty | Ferrari | 2 Years International Warranty |
| Garmin | 1 Year International Warranty | Ingersoll | 1 Year International Warranty |
| Kenneth Cole | 1 Year International Warranty | Police | 1 Year International Warranty |
| Vostok Europe | 2 Years International Warranty | Longines | Our extended two years worldwide warranty |
| Iron Annie | 2 Years International Warranty | Mido Watches | 2 Years International Warranty |
| ICE | 2 Years International Warranty | Festina | 2 Years International Warranty |
| Gucci Watches | 2 Years International Warranty | Bauhaus | 2 Years International Warranty |