Our Warranty

At Down Under Watches, we're committed to providing you with high-quality, authentic watches. To ensure your satisfaction and peace of mind, we offer a reliable warranty on a wide selection of brands listed on this page. The warranty details may vary depending on the brand and type of watch you choose, but rest assured, you’re covered! Here’s an overview of what our warranty entails:

Watches with Manufacturer Warranty

If you’ve purchased a watch that comes with a manufacturer warranty and your local service centre can't fix it, don’t worry—just send it over to us. We’ll take care of the repairs and return the watch to you in no time.

Warranty Process

If your watch isn’t working right, simply drop us an email with all the details. Our team will review the issue and guide you through the next steps. Depending on the situation, we might direct you to an authorised service centre or ask you to send the watch to us for repairs. We'll ensure that your watch is properly serviced and returned in top condition.

Specific Brands

For premium brands like Sevenfriday, Oris, Tag Heuer, and Longines, we’ve got you covered with our own warranty. Plus, these watches are pre-registered with the brand, so you're all set.

Our Brand

We know how important it is for you to feel happy with your purchase. That's why our in-house brand, Ratio Watches, comes with a generous 60-day return policy. If you're not completely satisfied, simply return the watch in its original condition within 60 days for a full refund or exchange—no questions asked.

What's Covered?

The internal mechanism of the watch.

What's Not Covered?

Water/moisture damage
Damage to the watch case or glass
Missing stones or gems (e.g., from the watch face)
Damage to the bracelet/band or straps
Damage to the crown/stem or finishes
Damage to clasps/buckles
Normal wear and tear
Battery damage

Important Notes

Please note our warranty doesn’t cover damage caused by improper use or if the watch exceeds the manufacturer’s guidelines (such as water resistance limits).

Also, be aware that if you have your watch serviced by anyone other than our team, it will void the warranty. Our service centre can easily identify if the watch has been serviced elsewhere, and any necessary repairs will be charged.

If you have any questions or need assistance with your warranty, feel free to reach out to us. We’re here to make sure you’re thrilled with your watch and that it keeps ticking perfectly!

Manufacturer Warranty

Brand Name	Warranty	Brand Name	Warranty
Ratio	2 Years International Warranty	Out Of Order Watches	2 Years International Warranty
Swiss Alpine Military	3 Years International Warranty	Invicta	1 Year International Warranty
Nappey	5 Years International Warranty	AVI-8	2 Years International Warranty
Hemel	2 Years International Warranty	Westar	1 Year International Warranty
Mazzucato	2 Years International Warranty	Morellato	2 Years International Warranty
Trussardi	2 Years International Warranty	Oui & Me	2 Years International Warranty
Maserati	2 Years International Warranty	S. COIFMAN	3 year international Warranty
Sector	3 Years International Warranty	Thomas Earnshaw	2 Years International Warranty
Aries Gold	1 Year International Warranty	Adee Kaye Watches	3 Years Limited Warranty
Bastian Antoni	2 Years International Warranty	Armand Nicolet	2 Years International Warranty
Dwiss	2 Years International Warranty	M2Z Watches	2 Years International Warranty
Mathey-Tissot	3 Years International Warranty	Philip Watch	2 Years International Warranty
Arbutus	2 Years International Warranty

Down Under Watches Warranty

Brand Name	Warranty	Brand Name	Warranty
Adidas	1 Year International Warranty	Anne Klein	1 Year International Warranty
Armani Exchange	1 Year International Warranty	Armitron	2 Years International Warranty
Baume & Mercier	1 Year International Warranty	Braun	1 Year International Warranty
Bulova	3 Years International Warranty	Casio	1 Year International Warranty
Citizen	1 Year International Warranty	Cluse	1 Year International Warranty
Coach	1 Year International Warranty	Diesel	1 Year International Warranty
DKNY	1 Year International Warranty	Edox	1 Year International Warranty
Emporio Armani	2 Years International Warranty	Fossil	1 Year International Warranty
Frederique Constant	2 Years International Warranty	Furla	2 Years International Warranty
Hamilton	Our extended two years worldwide warranty	Hugo Boss	1 Year International Warranty
Kate Spade	2 Years International Warranty	Klasse14	2 Years International Warranty
Kolber	1 Year International Warranty	Lacoste	1 Year International Warranty
Michael Kors	1 Year International Warranty	Marc By Marc Jacob	2 Years International Warranty
Nixon	1 Year International Warranty	Omega	Our extended two years worldwide warranty
Orient	1 Year International Warranty	Oris	Our extended two years worldwide warranty
Raymond Weil	2 Years International Warranty	Victorinox	1 Year International Warranty
Gaga Milano	2 Years International Warranty	SevenFriday	2 Years International Warranty
Seiko	1 Year International Warranty	Seiko Elite	Our extended two years worldwide warranty
Skagen	2 years International Warranty	Swatch	1 year International Warranty
Tag Heuer	Our extended two years worldwide warranty	Tommy Hilfiger	1 Year International Warranty
Timex	1 Year International Warranty	Tissot	Our extended two years worldwide warranty
Zeppelin	2 Year International Warranty	Panerai	Our extended two years worldwide warranty
IWC	Our extended two years worldwide warranty	Luminox	Our extended two years worldwide warranty
Refurbished	Our one year worldwide warranty	Esprit	1 Year International Warranty
FCUK	1 Year International Warranty	Ferrari	2 Years International Warranty
Garmin	1 Year International Warranty	Ingersoll	1 Year International Warranty
Kenneth Cole	1 Year International Warranty	Police	1 Year International Warranty
Vostok Europe	2 Years International Warranty	Longines	Our extended two years worldwide warranty
Iron Annie	2 Years International Warranty	Mido Watches	2 Years International Warranty
ICE	2 Years International Warranty	Festina	2 Years International Warranty
Gucci Watches	2 Years International Warranty	Bauhaus	2 Years International Warranty

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Happy Happy Happy!

Really love this watch, looks awesome, very comfortable to wear and just ticks all the boxes. As usual Downunder Watches give exceptional service, never problem, thankyou. Cheers.

Such a beautiful timepiece

This is my 2nd purchase from this website and I’m so happy with it. Living with the watch for 2 months now and I can say that my product is genuine.

Hello,

Thank you for sharing your feedback and for coming back to shop with us again. It’s great to hear that after two months of wearing it, you’re happy with your purchase and confident in its authenticity. We truly appreciate your continued support and trust in our store.

Best Regards,
Ratio Watches.

Amazing service and price

I recently bought a Casio watch through downunderwatches.. couldn’t be happier

Hi Marcel,

Thank you for your kind words. We're really glad to hear you’re happy with both the service and the price. It means a lot to know you had a smooth buying experience with us.

We appreciate your support and hope to serve you again in the future.

Excellent service

I am delighted with the Casio watch. And I was impressed by the prompt delivery.

Hi John,

Thank you for sharing your feedback. We're glad to hear everything reached you quickly and that you're happy with your purchase. Your support means a lot to our team.

Nice watch! Fast delivery. Thank yoy.

Hi Oleksandr,

Thank you for your kind feedback. We're glad to hear everything reached you quickly and that you're happy with your purchase. We appreciate you taking a moment to share your experience.

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Our Warranty

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