Terms of Use

Please have a squiz at these Terms and Conditions before using https://www.downunderwatches.com/ (the “Website”) owned and run by Downunderwatches.com.

Your access to and use of the Service is based on your acceptance of and sticking to these Terms. These Terms apply to all visitors, users, and anyone else who uses the Service.

By accessing or using any part of the Website, you agree to be bound by the Terms and Conditions of these Agreements. If you don't agree with any part of the terms, then you can't access the website or use the service.

For any questions about our brand, prices, features, shipping, etc., visit the Website or give us a shout at cs@downunderwatches.com for more details.

Privacy Policy

By using our website, you agree to our  Privacy Policy which is detailed here.

Site Ownership and Usage

Downunderwatches.com reserves complete ownership of this website and its content, which includes but may not be limited to ads, marketing, photos, audios, images, designs, software, text, and any other material.

Our ownership rights are protected by local and international copyright laws and other intellectual property rights. Reproduction and use of the content, without prior written consent, in any form or manner is prohibited and may result in strict legal action.

Provision of Service

This outlines the basic obligation of Downunderwatches.com to provide services which are part of the agreement. If any changes need to be made by the client or the user of our website, then the wording will need to be tweaked slightly, or else this point can be sorted in the Schedule.

Payment and Importation

Import duties and local taxes are NOT included in the quoted price of goods being delivered to any location unless explicitly stated. You’ll be responsible for paying any and all import duties and local taxes, including any admin charges upon receipt. You’ll also need to handle clearing the items by providing all necessary information to customs if they ask for it.


Insurance for Express Shipping methods (e.g., FedEx, DHL, UPS, and EMS) is provided by the respective carriers. So, if the item gets lost or damaged in transit, the insurance claim has to be filed with the carrier. We can file the claim on your behalf, or you can do it yourself from your country. If you choose us to file the claim, we will submit all the relevant information to the carrier, and if the claim is approved, the claim amount will be refunded to you. The whole claim process can take 2–4 weeks.

Warranty and Dealer Status

All our watches, depending on the brand, come with either our two-year International Warranty or manufacturer Warranty. If the watch is under manufacturer warranty, in the event of a warranty claim, please refer to the warranty booklet and get the watch repaired at the manufacturer service centre. In the event of a repair under our warranty, please email us with details and, if necessary, also include a few photos. If the issue can’t be sorted, we’ll ask you to send the watch back to us. The watch will be repaired at our expense and returned to you. Please read the warranty info here.

Comments and Testimonials

For the sake of publicity, we might email you to ask for your thumbs up to use your kind words about our product(s) and/or service. We’ll always ask for your go-ahead before using your comment for publicity. We won’t display your full name. If at any time you want us to remove the testimonial, shoot us an email at cs@downunderwatches.com and we’ll take it down by the next business day.


Meanwhile, all content provided on the Website is for informational purposes only. Downunderwatches.com makes no claims about the accuracy or completeness of any info on this site or found by following any link on this site.

Downunderwatches.com won’t be liable for any errors or omissions in this information, nor for the availability of this information. Downunderwatches.com won’t be liable for any losses, injuries, or damages from the display or use of this information.

Site Access

Most parts of the website are open to all users. However, for security reasons, some parts of the website are only accessible if you’ve placed an order with us and have an order number.

User Account

You don’t need to create a user account to place an order with us.

We Collect Your Details to:

  • Send info; respond to inquiries, and/or other requests or questions.
  • Process requests and send info and updates about your request. However, you need to provide us with complete and accurate details.
  • We might also send you extra info about our service, Fees and Charges, Payments, and Changes of Service.

Please refer to our Privacy Policy for more details.

Site Uptime

We take all reasonable steps to make sure this Website is up and running every day. However, sometimes technical issues might cause some downtime, and we won’t be liable if this website is unavailable at any time.

Where possible, we always try to give advance warning of maintenance issues that might cause website downtime, but we aren’t obliged to provide such notice.

Visitor Provided Materials

Any material that a visitor to this Website sends or posts to this Website is considered non-proprietary and non-confidential. We can copy, disclose, distribute or use for whatever other purpose we see fit all material provided to us, except for personal information, which is covered under our Privacy Policy.

When using this website, you shouldn’t post or send to or from this Website any material:

  • For which you haven’t got all necessary consents;
  • That is discriminatory, obscene, pornographic, defamatory, likely to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to civil liability, or otherwise is contrary to the law of Singapore;
  • Which is harmful in nature including, without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

Disclaimer Statements

Downunderwatches.com doesn’t represent or endorse the accuracy or reliability of any information, content, or ads contained on, distributed through, or linked, downloaded or accessed from any of the services on this website, nor the quality of any products, info or any other material displayed, purchased, or obtained by you as a result of an ad or any other info or offer in connection with the services here.

You hereby acknowledge that any reliance upon any materials shall be at your own risk.

Downunderwatches.com reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any part of the service or the materials on our website.

Links to and from other websites

  • Throughout this Website, you may find links to third-party websites. The provision of a link to such a website doesn’t mean that Downunderwatches.com endorses that website. If you visit any website via a link on this Website, you do so at your own risk;
  • Any party wishing to link to this website can do so, provided that the conditions below are observed;
  • You don’t seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
  • You don’t misrepresent your relationship with this website, and
  • The website from which you link to this Website doesn’t contain offensive or otherwise controversial content or content that infringes any intellectual property rights or other rights of a third party.

By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered by this Website as a result of such linking.

Consequential Loss

  • Under no circumstances will Downunderwatches.com be responsible or liable for financial or other loss or damage caused by the failure or use or misuse of the Website;
  • Downunderwatches.com will ensure that data on their site is regularly backed up manually and that a contingency plan is in place to minimise possible losses as a result of software failure;
  • Unfortunately, malicious software, spyware, viruses and website hacking are common threats, and Downunderwatches.com can’t be held responsible for problems that develop on completed sites as a result of such illegal activity.

Supply of Materials

The users of our website are to supply all information required for Downunderwatches.com to complete the demand in accordance with the agreed specifications. Such information may include, but is not limited to, photographs, written copy and other printed materials.


You agree to indemnify, defend, and hold harmless Downunderwatches.com, its parent, subsidiaries, affiliates, officers, directors, employees, agents, representatives, vendors and distributors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your (or anyone using your account’s) violation or breach of any representation or obligation under these Site Terms.

  • Under no circumstances will Downunderwatches.com be responsible or liable for financial or other loss or damage caused by the failure or use or misuse of our website;
  • Downunderwatches.com will ensure that data on their site is regularly backed up manually and that a contingency plan is in place to minimise possible losses as a result of software failure.

Downunderwatches.com reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with our defence of such claim.

Fees and Payment

Prices for our brand of watches are described on the Website and are incorporated into these Terms by reference and Downunderwatches.com reserves the right to change the Prices, products and Services at any time without any prior notice.

This clause contains the default position for invoicing and payment. Any special terms should be put into the Schedule. Whichever way it goes, failure to make payment may result in cancellation of services.

Cancellation of Orders

We have the right to cancel your order (which had been accepted by us) at any time and for any reason whatsoever without your prior consent or agreement by giving you written notice of such cancellation. Upon such cancellation of your order, the following provisions shall apply:

  1. We shall no longer be obliged to deliver the order to you;
  2. We shall immediately refund to you, without any interest or compensation, the payments which you have made to us with regards to the order; and
  3. Upon such refund being made to you as mentioned in 2 above, you shall have no further claims against us arising out of or in connection with the said cancellation of your order.


Downunderwatches.com will deliver the products to the buyer's address through Shipping / Couriers partners. Title and risk of loss for all products ordered by you shall pass on to you upon Downunderwatches.com's shipment to the Shipping / Couriers partner.

If you refuse to receive the package from the courier, and if the courier returns the package to us, all associated shipping costs, return shipping costs, and any duties/taxes charged on the shipment will be deducted from the refund amount. If you refuse to receive the package and due to this the courier abandons the package, there will be no refund issued.


An estimated delivery time is displayed on the shipping information page. On placing your order, you will receive an email containing a summary of the order.

Sometimes, delivery may take longer than normal time due to unforeseen conditions such as:

  1. Bad weather
  2. Flight delays
  3. Political disruptions
  4. Other unforeseen circumstances

Also, we will not be able to compensate for any mental agony or for any financial loss caused due to delay in delivery.


Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever they are not happy with the item, reason being damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Buyer need to raise the replacement request within 3 days from the date of delivery of products. Buyer need to raise a replacement request by contacting us for replacement. The following are the leading reasons:

  1. Package was damaged
  2. Item was defective
  3. Item Dead on Arrival
  4. Item(s) were missing
  5. Wrong item sent

Replacement Conditions:

Downunderwatches.com will accept Replacement only if the following conditions are met:

  • To be eligible for a return, your watch must be unused and in the same condition that you received it;
  • It must also be in the original packaging;
  • The tags on the watch must be intact;
  • The watch(es) should be unused and in an undamaged condition;
  • Note: If the same item is not available, Downunderwatches.com will refund the amount paid by you.

Returns and Exchange Policy

You agree to our Returns and Exchange Policy detailed here.

Our Service Amendment & Cancellation Policy

We aim to process our service promptly. If you want to cancel or amend your request, you can do so as long as the product hasn’t been delivered or the service isn’t provided yet. To cancel or amend your request, please get in touch with our customer service at cs@downunderwatches.com 


We might terminate or suspend access to our service straight away, without any prior notice or liability, for any reason whatsoever, including if you breach the terms.

All parts of the terms that are meant to last beyond termination will still apply, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Force Majeure

Downunderwatches.com won't accept any responsibility or liability for not being able to fulfill its obligations, including those under these terms of use, due to Force Majeure (i.e., external forces beyond our control). This includes, but isn't limited to, terrorism, natural disasters, strikes, or power failures. In such cases, the agreement between Downunderwatches.com and the user will be canceled, and any payment made will be refunded.


Downunderwatches.com reserves the right to investigate complaints or reported violations of the Site Terms and take any action it deems appropriate, including but not limited to reporting suspected unlawful activity to law enforcement, regulators, or other third parties and disclosing any necessary or appropriate information to such entities. This includes user profiles, email addresses, usage history, posted materials, IP addresses, and traffic information.

Downunderwatches.com reserves the right to seek all available remedies at law and in equity for violations of these Site Terms, including but not limited to blocking access from a particular IP address to the website.

These Site Terms include any notices on the website and constitute the entire agreement regarding access to and use of the website. If any provision of these Site Terms is unlawful, void, or unenforceable, that provision will be deemed severable and won’t affect the validity and enforceability of the remaining provisions.

No Waiver

Downunderwatches.com might choose not to take action against your failure to comply with these terms of use. However, we still retain our right to act in case of subsequent breaches.

Governing Law and Jurisdiction

These Terms are governed and construed in line with the Laws of Singapore without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms won’t be considered a waiver of those rights. If any provision of these Terms is held invalid or unenforceable by a court, the remaining provisions will stay in effect. These Terms constitute the entire agreement between us regarding our service and replace any prior agreements we might have had.

Terms and Conditions Changes

These Terms of Use might change from time to time. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. You should read our terms every time you visit our website. If you don’t agree to the new terms, please stop using the Service.

We also reserve the right to terminate access to certain users if they misuse our website.

This is to inform our users that we reserve the right to change our operating module at any time.

We want to make it clear that the content, logo, video, visual design, etc., and trademarks are the exclusive property of Downunderwatches.com. Unauthorised use of these trademarks for any purpose or in connection with a product or service not associated with Downunderwatches.com is strictly prohibited.

If you're interested in using any part of this website, you can request our consent by sending an email to cs@downunderwatches.com.

If you have any questions, concerns, comments, or complaints regarding these Terms and Conditions and/or our collection or use of personal information, or if you wish us to stop processing your personal information for any particular purpose, please contact Downunderwatches.com at cs@downunderwatches.com  

Correspondence address: 1 UBI CRESCENT #06-05 NUMBER ONE BUILDING SINGAPORE (408563), Singapore. Contact Number: +65 68168400.

© 2024 Downunderwatches.com

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